Refund Policy

Refund Policy

We offer a 7-business-day refund policy for eligible digital coupon and voucher purchases, subject to the conditions outlined below.

Eligibility for Refund

• A refund request may be considered if all of the following conditions are met:
• The refund request is submitted within 7 business days from the date of purchase.
• The digital coupon or voucher has not been used, redeemed, or activated.
• The request is submitted through our Contact Us page or by email, including the order ID for verification.

Non-Eligible Refund Scenarios

• More than 7 business days have passed since the purchase date.
• The coupon or voucher has already been used, redeemed, or partially used.
• The refund request is based on dissatisfaction without a clear or valid issue related to delivery or functionality.

Refund Process

• Approved refunds will be issued to the original payment method used for the purchase.
• Refunds are typically processed within 7–10 business days after approval.
• We are not responsible for delays, currency conversion differences, or fees imposed by banks or third-party payment providers.